Frequently Asked Questions and Cases

Travel Partner Support after Guest Arrival

Travel Partner will accompany guests and be a personal guide?

In order for guests to have comfortable stay and travel in Japan, Travel Partners do not accompany our guests, however, we will provide full support service for your flexible stay in Japan. Please check support service page. Travel Partner Support

Price System

How does Service Price work?

If you would say "I will use Travel Partner Service for 4 days", we will "1. make proposals and itinerary for your personalized stay for 4 days, prior to your departure or before you start your travel" and "2. provide full support service for 4 days while you stay in Japan"

Case 1 : Use Travel Partner Service for Whole Stay

Case 2 : Use Travel Partner Service for a Part of Stay

Proposals

What is proposal?

Proposals, which our Travel Partners make for your personalized stay, are itinerary and schedule list divided into 2 layers, one is 1st proposal which shows your rough schedule and activities, and another is 2nd (or Final) proposal which shows details of time schedules, restaurants and information. After receiving the 1st proposal, please take time to spend with your group or family to discuss the itinerary. After your discussion, please input any additional requests regarding the proposal and we will revise it for making the 2nd (final) proposal.

Payment

How do I pay for this service?

After verifying your schedule by calling, we would like you to send fee via credit card ( using PayPal ). You can cancel this service if it's before payment. Information of payment (credit card payment by Paypal) will be provided after verification by Email.

For additional fee, which is necessary for reserving service such as transportation, accommodations, and any other requested service in Japan, it might happen that we ask you to pay prior to making arrangements after sending proposals. For all cases which require advanced payment, we will let you know, however, it hardly happens in most cases.

Arrangements

All arrangements will be done by Travel Partner? or Guests?

Arragements such as hotels and restaurants, Travel Partners are happy to do it instead of guests. In several cases such as Train Freepass, Bus Freepass or any cases which do not accept reservation or require guests direct arrangements at destination, We would ask our guests to do at destination. When verifying activities and shcedule, we will let you know what is necessary what is not.

Transportation Fees etc.

How do I pay for others such as transportation fee, entrance fee, etc?

It depends on where you go and what you do and some arrangements require the advanced payment. We will provide cost estimation so you will be notified how much you will need. It mostly accepts cash and credit card in Japan. Please ask us to do them instead of you or pay fee as requested at destinations. In order to provide an enjoyable stay, we can research based on your budget, needs and payment method so we do not provide what you do not feel necessary.

Change the Duration of Travel Partner Service Personalizing/Premium

Can I change the duration of Travel Partner Service?

Yes, you can change the duration before the 2nd proposal (2nd payment).

Cancelation of Travel Partner Service Personalizing/Premium

Can I cancel the service?

Yes, you can cancel our service and fcancel ee will be changed as following.

If it is before the 1st payment (initial charge), you can cancel without fee.

If it is after the 1st payment (initial charge), cancel fee will be charged for 40% of your total price of Travel Partner Service.

If it is after the 2nd payment (whole payment), cancel fee will be charged for 80% of your total price of Travel Partner Service.

Phone Contact

Why are we supposed to talk on the phone?

The reason why we would like to call is we will verify your schedule for each day with your needs and details, and also explain about our service and its process, which usually take time for both of us by only email. After our phone conference, we can continue to communicate via email.

If you prefer only email, we are happy to do it, too.

Mobile phone

In order to use Travel Partner Service, is it necessary to own or have a mobile phone?

It is not necessary to have a phone for using our service. For instance, we can make a call to you when you are at a hotel or somewhere you can use a phone, however, we recommend you to have or rent a mobile phone for convenience of travel and stay. We also reserve your rental mobile. Please check our rental mobile fee.

Incoming Call in Japan

Is incoming call of mobile phone charged when my mobile receives a call from others?

Incoming calls are free of charge. For example, when your mobile phone receives from us, it charges nothing.

Groups/Families

"We will travel in Japan for 10 days with my family and visit Tokyo, Osaka and Kyoto. We are sure that we will have an enjoyable time but are worried about things such as the language and places to visit. I need the one to support this time"

"I'll be traveling with my old college friends and we have decided to visit Japan. We plan to have fun! But, we don't want to do a lot of bothersome research. It seems English is not the common language and we don't know any spots of interest."

There are fun places for families and as well as Japanese bars and pubs for you to talk over with old friends while in Japan. To enjoy and spend quality time with your family and friends, Travel Partner will arrange your schedule, and provide you the most useful information from logistics to leisure. We also welcome any translation support you may need.

Leaving Tokyo/Unable to Accompany Relatives and Guests

"During my stay in Japan, I plan to stay in Tokyo mainly so I may not need for your full service, however, I plan to ride the bullet train (Shinkansen) and visit some spots in Tohoku. Therefore, I think I may need part of your Travel Partner Service for 2 or 3 days."

"I live in Japan for my work. My family is coming in next month. This is great but may get in the way, preventing me from traveling with them in Japan, due to my work. I need a Travel Partner for a short term for my family so they can visit other cities in Japan."

Please remember Travel Partner is always at your service. From the moment, you enter Japan, Travel Partner Service can provide everything from leisure to logistics for all areas of Japan, even from 1 day. The true value of our service is demonstrated especially when you leave the big cities (such as Tokyo). Information and arrangements which guidebooks and packaged tours can't provide is our core competency.

Business Trip

"I am visiting Japan for a business trip. I would like to ask the local office workers about local regulations and paper work they seem so busy. All I need is a little local assistance and support for a successful business trip"

Travel Partner will work to understand your schedule and prepare your must-items for avoiding any concerns. Leave the bothersome stuff to us and focus on your business. Also, Build Your Japan can also handle research on Japan so let us know if you have any business questions such as business etiquette and market trends.